Terms of Service

1. Acceptance

These Terms of Service (“Terms”) are an agreement between you and Relden. They govern your access to and use of the Relden websites, applications, controlled public Voice Lab, and related services (collectively, the “Service”). By creating an account, joining a workspace, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility and authority

You must be at least 18 years old and legally able to enter into a contract. If you use the Service for a company or other organization, you represent that you have authority to accept these Terms for that organization. In that case, “you” includes the organization where the context requires it.

3. Accounts and workspace responsibility

Provide accurate account information and keep your credentials secure. You are responsible for activity under your account and must notify Relden promptly if you suspect unauthorized access. You may not share credentials, impersonate another person, or create accounts through deceptive or automated means.

Organization owners and administrators control workspace membership, roles, billing access, and business records. They are responsible for granting access only to authorized people and removing access when it is no longer appropriate. Relden may rely on instructions from authorized workspace administrators.

4. Permitted business use

Subject to these Terms, Relden grants you a limited, non-exclusive, non-transferable, revocable right to use the Service for your lawful internal business activities. Product pages may describe planned, preview, or controlled-demo features. Those descriptions are not a promise that a feature is generally available or included in a subscription.

5. Prohibited conduct

You may not:

• use the Service unlawfully, fraudulently, or to violate another person's rights;
• probe, scan, disrupt, overload, or bypass security, authentication, quotas, or limits;
• introduce malware or upload content intended to damage systems or other users;
• scrape, resell, sublicense, or provide unauthorized access to the Service;
• reverse engineer the Service except where applicable law expressly permits it;
• use automated systems to generate Voice Lab previews or evade account, IP, or usage controls;
• use the Voice Lab for emergency calls, actual dispatch, unlawful surveillance, harassment, impersonation, or deceptive communications;
• submit payment credentials, account credentials, health information, or other sensitive personal information to the Voice Lab; or
• use AI output to mislead others about its source or to make decisions that require qualified professional judgment without appropriate review.

6. Your data and responsibilities

You retain ownership of customer records, plans, files, drawings, quantities, and other content you submit to the Service (“User Content”). You grant Relden a non-exclusive, worldwide license to host, copy, transmit, process, display, and create technical derivatives of User Content only as needed to provide, secure, and support the Service and comply with law.

You are responsible for the accuracy, quality, legality, and rights associated with User Content. Before entering customer, employee, property, or project information, you must have an appropriate business purpose and any notice, consent, or authority required by law. Do not upload content you are not authorized to use.

7. AI, Takeoff, and contractor decisions

AI-generated and computer-assisted results can be incomplete, inaccurate, or unsuitable for a particular job. Similar-symbol candidates, quantities, measurements, generated speech, and other output require human review. Relden does not provide engineering, architectural, code-compliance, estimating, legal, accounting, or other professional advice.

You remain responsible for verifying plans, dimensions, scale, scope, quantities, pricing, labor, materials, permits, safety requirements, customer communications, and every business or field decision. Do not use Relden as the sole basis for bids, contracts, purchasing, construction, dispatch, or emergency response.

8. Voice Lab

The public Voice Lab is a Google-authenticated text-to-speech preview. It generates AI audio from your greeting using a selected voice and fixed speaking-style instructions. It does not place or receive telephone calls, connect to Telnyx, book work, dispatch technicians, transfer calls, access customer records, or perform real-world actions. It must not be used as an actual receptionist or emergency service.

Voice Lab previews are limited by account, IP address, request count, and character usage. Relden may change or reduce these limits, deny a new preview, or suspend the demonstration to control cost, security, or abuse. Do not share sensitive information during a demonstration.

9. Trials

Where Relden offers a trial, the eligible features and duration will be shown in the Service. The current application supports one 14-day initial organization trial for Draw and Takeoff without requiring a payment card. Voice is not included in that trial. Trial access may be limited, changed, or withdrawn where necessary to address misuse or comply with law. After a trial ends, existing authorized work may remain viewable while editing and other mutations require an active entitlement.

10. Subscriptions and billing

When paid subscriptions are enabled, organization owners and administrators may select an available plan and complete recurring subscription checkout through Stripe. The price, billing interval, included products, and any additional commercial terms shown at checkout are part of these Terms. You authorize Stripe and Relden to process recurring charges for the selected subscription until cancellation.

Subscription management and cancellation are provided through the hosted billing portal when available. If cancellation is scheduled for the end of a paid period, access remains available through that period, subject to these Terms. Failed or overdue payments may suspend paid editing access. A checkout success page alone does not grant access; verified provider confirmation controls subscription status.

11. Third-party services

The Service may interoperate with third-party providers such as Google, OpenAI, Stripe, Cloudflare, and transactional email providers. Your use of their services may be governed by separate terms and privacy policies. Relden is not responsible for third-party services outside its control, but remains responsible for its own obligations under these Terms and the Privacy Policy.

12. Relden intellectual property

Relden and its licensors retain all rights in the Service, including its software, design, branding, documentation, and other materials, excluding User Content. These Terms do not transfer ownership of the Service or permit use of Relden names, logos, or marks except as needed to identify the Service you are using.

13. Availability and changes

Relden may maintain, update, replace, limit, or discontinue parts of the Service. Service interruptions can occur, including for maintenance, provider failures, security incidents, or events outside Relden's reasonable control. Unless a separate written agreement says otherwise, Relden does not promise uninterrupted availability or a specific service level. We will provide reasonable notice of material adverse changes when practical.

14. Suspension and termination

You may stop using the Service at any time and may contact Relden about closing an account. Relden may suspend or terminate access for material breach of these Terms, unlawful or abusive conduct, security risk, nonpayment, or when required by law. When practical, we will provide notice and an opportunity to resolve a curable issue.

Upon termination, your right to use the Service ends. Provisions that by their nature should survive, including ownership, payment obligations, disclaimers, liability limits, and indemnification, will survive. Data handling after termination is governed by the Privacy Policy and applicable law.

15. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” Relden disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Relden does not warrant that output will be complete or error-free, that the Service will always be available, or that it will meet every business, field, code, estimating, or professional requirement. Rights that cannot legally be disclaimed are not affected.

16. Limitation of liability

To the maximum extent permitted by law, Relden and its service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, opportunities, goodwill, or data, arising from the Service or these Terms. Relden's total liability for all claims arising from the Service or these Terms will not exceed the amount you paid Relden for the affected Service during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot legally be limited.

17. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold Relden harmless from third-party claims, damages, and reasonable costs arising from your User Content, your unlawful or unauthorized use of the Service, or your material violation of these Terms or another person's rights. Relden will provide reasonable notice of a covered claim and reasonable cooperation at your expense. You may not settle a claim in a way that admits fault by or imposes an obligation on Relden without written consent.

18. Changes to these Terms

Relden may update these Terms to reflect changes in the Service, law, or business practices. We will post the revised Terms and update their effective date. For material changes, we will provide additional notice when required or reasonably practical. Your continued use after revised Terms take effect constitutes acceptance where permitted by law.

19. General

These Terms and the Privacy Policy form the agreement governing the Service unless a separate written agreement applies. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without Relden's written consent; Relden may assign them as part of a reorganization, financing, acquisition, or transfer of the Service.

20. Contact

Questions about these Terms may be sent to admin@relden.co.