Power and breaker concerns
The proposed intake would preserve the caller’s description and service address. It should not infer the cause of an outage or recommend work on electrical equipment.
Relden Voice
Electrical calls need a careful handoff.
The Relden Voice electrical workflow is in development to capture outage reports, breaker concerns, panel and service inquiries, and estimate requests for electrical contractors.
Electrical intake in development
Understand the request without troubleshooting the system.
Panel and service inquiries
A planned upgrade, replacement question, or new equipment inquiry may need an estimate conversation. Capture the requested work for office review.
Installation estimates
Lighting, devices, and new circuits involve scope questions. The intended handoff would record the request without promising design, price, or a visit.
Potentially unsafe calls require defined rules
A phone workflow needs a reviewed boundary for reports of hazards. The managed receptionist should follow approved escalation instructions and avoid turning an incomplete description into technical advice.
The contractor would need to define service area, hours, permitted answers, and who receives urgent requests. Customer-record linkage is in development, and transfers require managed configuration and review.
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