Leaks and storm reports
The intended intake would capture the caller’s reported problem, property location, and contact details. Urgent handling would depend on the contractor’s policy.
Relden Voice
Roofing calls change when the weather does.
The Relden Voice roofing workflow is in development around contractor calls, including roofing leaks, inspection requests, replacement estimates, and the overflow that can follow a storm.
Roofing intake in development
Separate the immediate concern from the project inquiry.
Inspection requests
A caller may want an assessment rather than a repair commitment. The intended handoff would make the reason for the requested inspection clear.
Replacement and insurance inquiries
Record whether the caller is seeking an estimate or asking about a claim-related project. Coverage decisions and repair scope cannot be promised by an intake conversation.
Storm demand
An answered call is not a confirmed roof visit.
After a storm, the office may need to prioritize more requests than the crew can handle immediately. The managed Voice workflow would need to distinguish taking a request from committing to an inspection time.
Service-area rules, existing project context, and a clear callback process are part of the managed workflow. Capacity, service commitments, and transfer behavior must be reviewed before activation.
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